Privacy Policy (UK GDPR Compliant)
Effective Date: 01/05/2025 Company: RevGenie.ai, operated by RevGeni.ai LTD, registered in the United Kingdom
1. Introduction
This Privacy Policy explains how RevGenie.ai (“we”, “us”, or “our”) collects, uses, stores, and protects your personal data. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR).
2. Who We Are
RevGenie.ai is a provider of AI-powered, marketing and customer success automation agents (“Genies”) for small and medium-sized businesses. In providing our services, we may act as either a data controller or a data processor depending on the context.
3. What Personal Data We Collect
We may collect the following personal data:
When you interact with our website or platform:
- Name
- Company name
- Business email address
- Contact phone number
- Job title
- Payment information (processed via Stripe)
- IP address and browser/device data
When using our services:
- Data you upload or input into our Genies (e.g., customer lists, CRM data, contact information)
- Usage logs and preferences
4. How We Use Personal Data
We use personal data to:
- Provide and maintain our services
- Manage customer accounts and billing
- Communicate with you (support, marketing, service updates)
- Improve our platform and services
- Comply with legal obligations
5. Legal Basis for Processing
We process personal data under the following bases:
- Contractual necessity – to provide services you’ve signed up for
- Legitimate interests – to improve services and prevent misuse
- Consent – for optional communications (e.g., newsletters)
- Legal obligations – for recordkeeping or disclosures as required by law
6. Sharing Your Data
We do not sell your personal data. We may share data with trusted third parties, including:
- Payment processors (e.g., Stripe)
- Hosting and cloud service providers
- Analytics and support tools
- Legal or regulatory authorities (if required)
All third-party processors are subject to strict data protection obligations.
7. International Transfers
We may transfer personal data outside the UK or EEA when necessary (e.g., for hosting or sub-processors), but only to jurisdictions offering adequate protections or using approved safeguards (e.g., SCCs).
8. Your Rights
Under UK GDPR, you have rights to:
- Access your data
- Rectify inaccurate data
- Erase data (“right to be forgotten”)
- Restrict or object to processing
- Port your data to another provider
- Withdraw consent (where applicable)
- Lodge a complaint with the UK Information Commissioner’s Office (ICO)
9. Data Retention
We retain personal data only as long as necessary for the purposes described above or as required by law. Backup data may persist for 30–90 days post-deletion.
10. Data Security
We implement strong technical and organisational measures to protect personal data, including encryption, access controls, and regular audits.
11. Cookies
We use cookies to improve site functionality and analyze traffic. For full details, please see our Cookie Policy.
12. Contact Us
For questions or to exercise your data rights, contact:
📧 support@revgenie.ai 🏢 41 Airedale Avenue
Chiswick
London
W42NW
